Road to Resolution Privacy Statement
Our website address is: http://www.roadtoresolution.ie. We are Road to Resolution, a Mediation & Conflict Management Coaching Service. You can contact us by email at roadtoresolution.ie or by telephone at 087 2580423.
1.What personal data we collect and why we collect it
Cookies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
By visiting this Website, you are accepting the terms of this Statement. Any external links to other websites are clearly identifiable as such. We are not responsible for the content or the privacy policies of those other websites and it does not constitute an endorsement of that website by Pamela Howard or Road to Resolution. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Website Analytics
We process anonymous data through Google Analytics in order to make sure that our site is relevant to users’ needs.
Contact forms
We process your name and email address when you contact us through our ‘contact us’ form.
2.Why we process your data, the lawful basis for processing your data and who we share it with
A.For people who view and interact with our website, we process data to respond to your query when sent through our ‘contact us’ form
The legal basis for this processing is our legitimate interest in the administration and operation of our mediation and related services as well as our legitimate interest in marketing and promoting our firm’s services.
We will retain this data for 7 years should you become a client of the business.
B.For our potential clients, we process data in order to market the services of our firm
The legal basis for the processing of this data is processing necessary for the purpose of the legitimate interests of our firm in promoting our services.
We will retain this data for 7 years.
C. For clients, we process data to provide the services of mediation and conflict management coaching, and to contact our Clients with communications relevant to these services.
The legal basis for the processing of this data is processing necessary for the purpose of the legitimate interests of our firm in promoting our services.
We will retain this data for 7 years.
D. For those that we liaise with on client matters, we process data in order to liaise with you about our client matters
The legal basis for the processing of this data is processing necessary for the purposes of the legitimate interests pursued by our firm in mediating for our clients and the parties.
We process the information you provide in order to store your contact information with our client file. We may also send you emails through our email service provider.
We will retain this data for 7 years.
We do not sell or share any personally identifiable or other information of End Users to any third parties.
3.Your rights relating to personal data
You have the following rights under the GDPR, in certain circumstances and subject to certain exemptions, in relation to your personal data:
• right to access the data – you have the right to request a copy of the personal data that we hold about you, together with other information about our processing of that personal data.
• right to rectification– you have the right to request that any inaccurate data that is held about you is corrected, or if we have incomplete information you may request that we update the information such that it is complete.
• right to erasure – you have the right to request us to delete personal data that we hold about you. This is sometimes referred to as the right to be forgotten.
• right to restriction of processing or to object to processing – you have the right to request that we no longer process your personal data for particular purposes, or to object to our processing of your personal data for particular purposes.
• Right to data portability – you have the right to request us to provide you, or a third party, with a copy of your personal data in a structured, commonly used machine readable format.
In order to exercise any of the rights set out above, please contact us at the contact details at the start of this privacy notice.
4.Requirement to process personal data
You may browse our website without providing us with any personal data and this will not affect your ability to view our website.
If you do not provide us with your information for the purposes described above, we cannot respond to your queries sent through our contact us form or liaise with you on client matters.
5.Changes to our Privacy Statement:
This Privacy Statement will be the subject of change and the use of information that we gather shall be subject to the privacy notice in effect. It shall be your responsibility to check our Website frequently to see recent changes. This policy was last updated in March 2020.
Contact Us
If you have any questions regarding this privacy statement or any other matters relating to our privacy policy generally, you may contact Pamela at info@roadtoresolution.ie
